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ECS
Support Frequently
Asked Questions ECS Support -
Frequently Asked Questions relates to ECS products and services. If you cannot find the
answer to your question here then please log a
support call. (1) I would
like to evaluate your software before I buy, does ECS permit this? Complete
the online application form, and we will return details of how to download
the requested product and provide you with an electronic temporary software
license key, for up to 30 days. (2)
What is the difference between the evaluation version and the full production
version? They are the same,
the software is controlled with an encrypted license key. If you have configured
an evaluation version then we only need provide you with an updated license key
when you decide to purchase New
keys can be requested by completing the online form. (3)
I have found what I think is a software bug, how can I find out if a fix is
available? Details of software fixes and enhancements is available by
clicking
here. Download the latest release of the software by clicking
here (4) How can I learn
more about ECS products? If you want a better
understanding of how the software works or how to configure it click
here to view the online documentation. (5)
You have asked me to provide you with my AS/400 Model, Serial Number and
Processor Feature
code, how do I retrieve this from my system?
click here
for instructions on how to retrieve this information from your system. (6) I am
having problems setting up Client Access ODBC for
ECS/integrated email, what can I check? click here
for some tips. (7) I have just
upgraded to Client Access V5R1/R2 and ECS/ie no longer functions? There
are known issues with IBM Client Access V5R1 for which the service pack is
required click
here for details how to resolve this issue. (8) I am
experiencing ODBC database errors when I attempt to update the "ECS/ie
System Settings". The status panel last reported that it was "Updating
Control File...". The error message is ODBC—call failed.. Error ref:
3146. What is the problem? The
User Profile you are using does not have adequate authority to update the ECS/ie
database on the AS/400. click
here for details of the authority requirements of ECS/ie. (9) I
have setting up ECS/ie for the first time, I am using Outlook and I have
inserted the correct "email Profile" and "Profile Password"
but ECS/ie is reporting that "Unable to Log on to MAPI email client
with "email Profile" and "Profile Password"
entered" . What is the problem? The
most common reasons for this message is caused because of an incorrect
Profile/Password or the default email client is not configured for the PC. (1)
Check to ensure you are entering the correct "email Profile" and
"email Password". (2)
Check that the default email client has been configured.
-
Open Internet Explorer
-
Select "Tools" then "Internet Options"
-
Select the "Programs" Tab
-
Ensure that there is a program assigned for "Email:"
(10) During installation I receive the following
message: "Setup cannot continue
because some system files are out of date on your system. Click OK if you would
like setup to update these files for you now. You will need to restart Windows
before you can run setup again. Click cancel to exit setup without updating
system files."
After Windows restarts and you begin the
installation again, the error message appears again.
Microsoft acknowledges the problem and
offers a solution at: http://support.microsoft.com/support/kb/articles/Q191/0/96.ASP
(11) During installation I receive the
following message: "Cannot start
main setup program! (CreateProcess() returned error code 0x000000C1H)"
Microsoft acknowledges
the problem and offers a solution at: http://support.microsoft.com/support/kb/articles/Q216/2/31.ASP
(12) ECS/integrated email is utilising
100% of the CPU when in a state of "Looping". Is this a problem?
ECS/ie
can be configured to free up the system processor when "Looping" by
changing the following ECS/ie Registry Settings:
These
are the default settings for ECS/ie Ver2.0.162 and higher.
(13) ECS/integrated email has been
configured to convert AS/400 spool files to PDF documents but when I try to open
them with Adobe Acrobat reader I receive the following error: "There was an
error opening this document. There was a problem reading this document
(110)."
There
are problems with PDF character translation in some environments. If you
experience this error ECS/ie can be enabled to perform additional PDF
translation. To enable this functionality perform the following:
- On the Windows PC/Server hosting ECS/ie, Click
"Start" then "Run"
- Enter "regedit.exe" and press enter.
(The system registry should now be displayed)
- Locate the following registry key:
- HKEY_CURRENT_USER\Software\VB and VBA
Program Settings\ECSie\Settings\PDFxREF
- Change the value from "0" to
"1"
- Attempt to perform the spool file conversion
again.
(14) I am using ECS/integrated email
with Microsoft Outlook and whenever ECS/ie attempts to send an email the
following prompt is displayed:
"A program is trying to automatically send e-mail on your behalf. Do you
want to allow this ? If this is unexpected it may be a virus and you should
choose "No".
Recent
updates to Microsoft Outlook have increased the security so it is no longer
possible for ECS/ie to send emails via without prompting.
Microsoft Support Document 264130
http://support.microsoft.com/default.aspx?scid=kb;EN-US;264130
A Third Party product is available, that sits in the background and
automatically selects the Yes option. This product is called Express ClickYes.
This will ensure ECS/ie is capable of sending emails, but this will effectively
bypass any security benefits of the Outlook Update.
Express ClickYes
http://www.express-soft.com/mailmate/clickyes.html
Third party products are not supported by ECS, they are to be used at the risk
of the client and should be tested before using in a production
environment. Outlook
Express This
option to allow external applications to send email on your behalf is
configurable within Outlook Express. Click "Options", then
select the "Security" Tab and uncheck "Warn me when other
applications try to send email on my behalf"
(15) I am attempting to
generate outbound EDI Messages but they remain on the system in a
"RDY" state. The
EDI batch validation program is triggered on the creation of new EDI Control
records. To prevent the EDI batch validation program submitting multiple times
the program creates a temporary data area called EDIddmmyy (where ddmmyy =
Current Date). If the validation program has been terminated by an external job
then this data area will need to be deleted. Use
the command DLTDTAARA QGPL/EDIddmmyy (where ddmmyy=Current Date)
(16) I cannot find the answer to my question?
You can search our
online database or Log a Problem with ECS Online Support by clicking
here. |
