Online Support

Please report any software related issues using the following form. You will be contacted within 24 Hours. Please email ECS Support if you have any reason to escalate a reported issue. Complete all sections as accurately as possible:

Your name:
email address:
cc email:

Telephone:
Company Name:

Select the ECS Product you have an issue with:

ECS/integrated email ECS/EDI Processor ECS/XML Processor

Enter the Product Version/Release/PTF Level:

ie: 2.1.375

Please define the severity of the issue:

1 - Severe problem, no workaround 2 - Severe problem, workaround available 3 - Problem 4 - Low Severity Problem 5 - Enhancement Request 6 - Software Request 7 - Software Licence Key Request

What status best describes the current stage of the project:

Evaluating Prototyping Testing Trading Partner Testing Conference Room Pilot Live

Description of the reported issue:

To send additional information relating to this issue please reply to the confirmation email sent on submission of this form.